The practice offers the ability to order book appointments online via a Secure Web Interface.
To use EMIS Patient Access you will need a Practice ID number and Access ID number which is obtained from the practice, and, in conjunction with a password, will be unique to you.
To register for this service, please provide the surgery with a form of photo ID such as a driving license, passport etc.
You will notice your receptionist asks you for a brief outline of your problem when you call to make an appointment. In doing so receptionists will be able to help you understand if you need to see a GP, Nurse or any other services they feel may be more compatible for your needs. This can ensure lower waiting times and help you to see the right professional at the right time.
By working this way it helps to free up GP’s time to care for patients with complex or serious health conditions that can only be managed by a GP. More importantly it means people are seen by the Clinician that is best placed to manage your clinical problem. You will never be refused a GP appointment, please note receptionists have been specialist trained to roll out care navigation.
If you would like further information, please ask reception for a leaflet.
How to see a doctor or practice nurse
In line with Government directives on access, the doctors are currently operating a system of both booked and drop-in surgeries. Drop-in surgeries are being held on Monday and Friday mornings where any patient who arrives before 10.30am will be seen by the duty doctor(s). Appointments for the rest of the week are released at 12.00 midday on Monday and can be made by telephoning 01604 250250 after this time. You will be offered the earliest possible appointment convenient to you. In addition there are some pre-bookable appointments available where appointments can be booked up to two weeks ahead. Urgent cases will nearly always be seen the same morning, but not necessarily with your preferred doctor. We try very hard to see patients at their allotted times, so please help us to help you by attending promptly.
Appointments for the practice nurses can be made at any time during normal surgery hours and appointments can be made for more than a week in advance.
GP Extended Access is here
GP Extended Access is not currently available due to technical issues. However, we hope that the service will be live as soon as possible.
The GP Extended Access service is offering an additional 334 appointments a week, making it easier for patients to access primary care services at a time that suits them.
Under the service patients registered with Nene Member Practices will be able to make an appointment at a time that is much more convenient to them, including evenings until 8pm, weekends and Bank Holidays.
Dr Naomi Caldwell, Clinical Primary Care lead said: “We understand our patients are leading increasingly busy lives and there is now much more demand to be able to see a GP or nurse outside normal working hours.
“The GP Extended Access Service has been commissioned to make it much more convenient for patients to book an appointment at a time which suits them, including evenings and weekends.”
The service is being delivered by a collaboration of GP practices in the area and is exactly like an appointment at a patient’s GP practice. If a patient wishes to attend an extended hours appointment, they may be given the option to travel to another local GP practice or a central hub and may not necessarily see their own GP. This means that extended access appointments require patient consent for sharing their records. Patients preferring to see their usual GP or practice nurse should book an appointment with their practice during normal opening hours.
Patients will still need to contact their GP practice in the usual way to request an appointment. If there is no appointment available at the practice, patients may be offered an appointment with the GP Extended Access Service, if this is right for them.
Patients needing urgent care when their practice is closed should continue to call NHS 111 in the usual way.
For more information visit the website at https://www.neneccg.nhs.uk/gp-extended-access-service/
A telephone call can often save an unnecessary appointment and can certainly deal with simple queries. Dedicated Telephone consultation slots are therefore available throughout the week. Other than this it is not always possible to interrupt the doctor and you may be asked to call back at a later time. Please be patient therefore while we try to sort out your query.
Urgent problems and requests for home visits
Please telephone the surgery before 10.00am and give sufficient information to enable the doctor to assess the problem. The doctor will also need to know whether it can be dealt with by an urgent surgery appointment or by a home visit. The practice covers a large area and home visits take up a lot of travelling time, sometimes at the expense of surgery appointments. Please do try to attend the surgery if at all possible.
If you are unable to keep an appointment, please contact the surgery to cancel it so that we can offer the appointment to someone else.
Immediate and necessary care
You are able to see a doctor anywhere in the U.K. if you are away from home and in need of emergency medical help. You can do this simply by asking to see the nearest doctor as a temporary resident. We will be happy to see any friends or relations staying with you if they need a doctor in an emergency.