Appointments

The new GP contract came into force with effect from 01.04.2019. One of many contract changes is that each practice is expected to offer 25% of their appointments on line each week by the 01.07.2019.

Therefore County Surgery is making the following changes:
Please note, some appointments may be upstairs, if you may struggle or be unable to use our steep stairs, please contact reception before booking your appointment.

Doctor’s

a.     All pre bookable appointments for GP’s will be going online as of 01 July 2019.
b.     Extended Access Tuesday Morning.  We will have online appointments available for this when we are offering our extended hours.  This means you can book as early as 7.30 for an appointment.
c.    GP Monday Afternoon will all be available for online appointments. Please note that some appointments are set aside for pre booked appointments and some are telephone appointments.  The rules for telephone appointments are that you must call the surgery at the time of your booked appointment.
d.    We will offer other GP appointment both in the morning and afternoon on Tuesday, Wednesday, Thursday and then also on a Friday afternoon.

Nursing

Diabetes

a.    Our Specialised nurse in diabetes Linda will have 5 annual review appointments for diabetes available online.  Please use these only if you have had your bloods done and you have had a letter asking for you to book an appointment for your annual review.  We send letters by your birthday month.  The letters are sent to those with either a birth month the month before or two months after (i.e. if the date is May we would send letters to everyone who has a birthday April, May, June or July) even if you had a test done recently.  Linda cannot see Asthma patients nor do bloods.  Do not misuse her appointments.
b.    Can’t come to surgery but need advice about diabetes medication?  No problem.  Linda will be offering some online telephone consultations for these.  Remember these are only 5 minutes long and are designed for you’re to get some advice on your diabetes management.

COPD

a.    Those who have Chronic Obstructive Pulmonary disorder can also book online for your annual reviews.  Our COPD specialist nurse Denise will also have online appointments available.  Don’t forget to bring your medication with you as well as any inhalers and spacers. Please use these only if you have had a letter asking for you to book an appointment for your annual review.  We send letters by your birthday month.  The letters are sent to those with either a birth month the month before or two months after (i.e if the date is May we would send letters to everyone who has a birthday April, May, June or July) even if you had a test done recently Denise cannot see you for hypertension or diabetes.  Please do not misuse her appointments.

Asthma

a.    We will be offering Asthma annual review appointments online.   Don’t forget to bring your medication with you as well as any inhalers and spacers.  Please use these only if you have had a letter asking for you to book an appointment for your annual review.  We send letters by your birthday month.  The letters are sent to those with either a birth month the month before or two months after (i.e. if the date is May we would send letters to everyone who has a birthday April, May, June or July) even if you had a test done recently.  Our Asthma nurses cannot see you for diabetes.  Please do not misuse the appointments.

Hypertension

a.    Our nurse for hypertension will have annual review appointments for hypertension available for online booking.  Please use these only if you have had your bloods done and you have had a letter asking for you to book an appointment for your annual review.  We send letters by your birthday month.  The letters are sent to those with either a birth month the month before or two months after (i.e. if the date is May we would send letters to everyone who has a birthday April, May, June or July) even if you had a test done recently.  Please do not misuse appointments.

Questions

1.    Can I still book an appointment with reception or over the phone?
a.    Yes, staff can book for you just as they have always done. 

2.    Will people booking online have a larger option of booking as promised?
a.    Yes, some appointments to see the GP are available online from 14 days before the appointment date, in the surgery they are only opened from 12pm on a Monday.  You will also be able to book an appointment any time of the day or night.

3.    Can I cancel online too?
a.    Yes, the option is available to do this and you can cancel by calling too.

4.    Will I still get a text reminder?
a.    Yes, as long as you provide your mobile number and allow texts.  Please note that if you allow your mobile number to be used by other family members you may then get messages about their appointments.  County Surgery urge you not to do this as it can cause a breach of your information.  This includes having your mobile number on your child’s records.  Please let us know if you have your mobile number on your child’s records and they are soon to be 16.

I have other questions

Please send in your questions.  A special box will be available in reception for this reason for you to add your questions in.  We promise to try our best and advertise all answers as soon as we can on our website.  This will be open until 01.12.2019.

Anita Green
Deputy Practice Manager

Online appointments

The practice offers the ability to order book appointments online via a Secure Web Interface.

To use SystmOnline you will need a login details which is obtained from the practice, and, in conjunction with a password, will be unique to you.

To register for this service, please provide the surgery with a form of photo ID such as a driving license, passport etc.

SystmOnline.  Book, Request, Register.  Click here to access SystmOnline

Care navigation?

You will notice your receptionist asks you for a brief outline of your problem when you call to make an appointment. In doing so receptionists will be able to help you understand if you need to see a GP, Nurse or any other services they feel may be more compatible for your needs.  This can ensure lower waiting times and help you to see the right professional at the right time.

By working this way it helps to free up GP’s time to care for patients with complex or serious health conditions that can only be managed by a GP. More importantly it means people are seen by the Clinician that is best placed to manage your clinical problem. You will never be refused a GP appointment, please note receptionists have been specialist trained to roll out care navigation.

If you would like further information, please ask reception for a leaflet.

How to see a doctor or practice nurse

In line with Government directives on access, the doctors are currently operating a system of both booked and drop-in surgeries. Drop-in surgeries are being held on Monday and Friday mornings where any patient who arrives before 10.30am will be seen by the duty doctor(s). Appointments for the rest of the week are released at 12.00 midday on Monday and can be made by telephoning 01604 250250 after this time. You will be offered the earliest possible appointment convenient to you. In addition there are some pre-bookable appointments available where appointments can be booked up to two weeks ahead. Urgent cases will nearly always be seen the same morning, but not necessarily with your preferred doctor. We also offer online appointments as outlined above.

Appointments for the practice nurses can be made at any time during normal surgery hours and appointments can be made for more than a week in advance.  Some are also available to book online.

GP Extended Access is here

The GP Extended Access service is offering an additional 334 appointments a week, making it easier for patients to access primary care services at a time that suits them.

Under the service patients registered with Nene Member Practices will be able to make an appointment at a time that is much more convenient to them, including evenings until 8pm, weekends and Bank Holidays.

Dr Naomi Caldwell, Clinical Primary Care lead said: “We understand our patients are leading increasingly busy lives and there is now much more demand to be able to see a GP or nurse outside normal working hours.

“The GP Extended Access Service has been commissioned to make it much more convenient for patients to book an appointment at a time which suits them, including evenings and weekends.”

The service is being delivered by a collaboration of GP practices in the area and is exactly like an appointment at a patient’s GP practice. If a patient wishes to attend an extended hours appointment, they may be given the option to travel to another local GP practice or a central hub and may not necessarily see their own GP.  This means that extended access appointments require patient consent for sharing their records. Patients preferring to see their usual GP or practice nurse should book an appointment with their practice during normal opening hours.

Patients will still need to contact their GP practice in the usual way to request an appointment.  If there is no appointment available at the practice, patients may be offered an appointment with the GP Extended Access Service, if this is right for them. 

Patients needing urgent care when their practice is closed should continue to call NHS 111 in the usual way.

For more information visit the website at https://www.neneccg.nhs.uk/gp-extended-access-service/

Telephone advice

A telephone call can often save an unnecessary appointment and can certainly deal with simple queries. Dedicated Telephone consultation slots are therefore available throughout the week. Other than this it is not always possible to interrupt the doctor and you may be asked to call back at a later time. Please be patient therefore while we try to sort out your query.

Urgent problems and requests for home visits

Please telephone the surgery before 10.00am and give sufficient information to enable the doctor to assess the problem. The doctor will also need to know whether it can be dealt with by an urgent surgery appointment or by a home visit. The practice covers a large area and home visits take up a lot of travelling time, sometimes at the expense of surgery appointments. Please do try to attend the surgery if at all possible.

Cancellations

If you are unable to keep an appointment, please contact the surgery to cancel it so that we can offer the appointment to someone else.

Immediate and necessary care

You are able to see a doctor anywhere in the U.K. if you are away from home and in need of emergency medical help. You can do this simply by asking to see the nearest doctor as a temporary resident. We will be happy to see any friends or relations staying with you if they need a doctor in an emergency.

Your Neighbourhood Professionals. Just a Click Away!
Your Neighbourhood Professionals. Just a Click Away!