Important Changes

We have recognised it can be confusing to ring up at 11.45 for an appointment and get told to ring back at 12.  We have listened to your concerns and plan the following changes:

The surgery will remain open but our phone lines will close between 12-1.  This will allow staff to have some catch up between morning and afternoon sessions as well as ensure that there is a clear call time of 1pm when we will take calls for the afternoon appointments.

Thank you for your feedback.  Together we will work to improving your service.

COVID-19 (coronavirus) cases are rising in this area and you and your community are at risk! We need to work together to avoid a local lockdown.

We all need to follow these measures:

• Minimise social contact where you can
• If you have to go out, keep at least 2 metres from others
• Use a face covering in all shops and if you are less than 2 metres from others
• Wash your hands regularly and thoroughly for 20 seconds each time

COVID-19 symptoms include:

• A high temperature
• A new, continuous cough
• A loss or change to your sense of smell or taste

If you have COVID-19 symptoms:

• Do not go to work - work from home or report sick
• Stay at home, self-isolate and get a test - even if your symptoms are only mild
• If you are contacted by the NHS test and trace service and asked to selfisolate, stay at home for 14 days

To get a test, either:

• Book online at nhs.uk/coronavirus
• Call 119
• Home testing kits can also be ordered, subject to availability

For more of the latest local advice visit www.northamptonshire.gov.uk

Leaflets:

Northampton COVID Leaflet ENGLISH (PDF, 120KB)

Northampton COVID Leaflet ARABIC (PDF, 431KB)

Northampton COVID Leaflet HINDI (PDF, 241KB)

Northampton COVID Leaflet POLISH (PDF, 150KB)

Northampton COVID Leaflet ROMANIAN (PDF, 127KB)

Suspected coronavirus (COVID-19) Leaflet: Important information to keep you safe while isolating at home

As of week commencing 18.05.2020 we are changing how we see patients to start to see more patients as the lockdown is slowly phased out.  To do this, however, we need your support.

1. All patients are still required to stay home if you have covid symptoms and NOT attend the surgery

2. You are still required to ring before you attend and only attend if you really need to for reasons such as having a booked appointment

3. You are still asked to use online services for ordering medication and nominate a pharmacy

4. Please attend alone where possible or with 1 other family member, Carer or interpreter to minimise the footfall in the surgery

5. Wear a face covering over your nose and mouth

6. If you cannot adhere to the above you may be refused entry or asked to wait outside until your appointment time arrives

7. You must wash your hands when entering and leaving the surgery for your own as well as our safety